1. Introduction

Welcome to Haitech Medical. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website at haitechmedical.com.au, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. Definitions

• "Company", "we", "us", or "our" refers to Haitech Medical, located at Office No. 912, 9th Floor, Kohinoor Compound, Swastik Disa Corporate Park, Mumbai, Maharashtra, 400086, India.
• "Service" refers to the Haitech Medical website and all related services, including product catalog browsing, quote requests, and customer support.
• "User", "you", or "your" refers to any person or entity accessing or using our Service.
• "Products" refers to the dental and medical equipment, instruments, and accessories listed on our website.

3. Products and Services

Product Information

We make every effort to display our products as accurately as possible. However, we do not guarantee that product descriptions, images, or other content on our website are accurate, complete, reliable, or error-free. Product images may vary due to screen display settings.

Pricing and Quotes

Products listed on our website are available on a quote-request basis. Prices provided in quote responses are valid for the period specified in the quote and are subject to change without prior notice. All prices are in AUD unless otherwise stated.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product you have requested a quote for becomes unavailable, we will notify you promptly.

4. Quote Requests and Orders

Submitting a quote request through our website does not constitute a binding order. A binding agreement is formed only when we confirm your order in writing (including via email). We reserve the right to refuse or cancel any order at our discretion.

By submitting a quote request, you confirm that all information provided is accurate and complete. You agree to provide valid contact information to facilitate communication regarding your request.

5. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Haitech Medical or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of the content on our website without prior written consent from Haitech Medical.

6. User Conduct

When using our website, you agree not to:

• Use the service for any unlawful purpose or in violation of these Terms
• Attempt to interfere with, compromise, or disrupt the system integrity or security
• Submit false, misleading, or fraudulent quote requests or information
• Use automated means (bots, scrapers) to access or collect data from our website
• Impersonate another person or misrepresent your affiliation with any entity

7. Warranty and Liability

Product Warranties

Products sold through Haitech Medical carry the manufacturer's warranty as specified in the product documentation. Warranty terms vary by product and brand. Please refer to individual product specifications or contact our support team for details.

Limitation of Liability

To the fullest extent permitted by applicable law, Haitech Medical shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, or goodwill arising from your use of our Service.

8. Returns and Refunds

Return and refund policies vary by product type and brand. Generally, products may be returned within 30 days of delivery if they are in original, unopened condition. Custom-configured products (such as prescription loupes) may not be eligible for return. Please contact our support team for specific return eligibility before initiating a return.

9. Privacy

Your use of our Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Service following the posting of revised Terms constitutes acceptance of those changes.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.