1. Introduction

Haitech Medical Solutions Pvt. Ltd. ("Haitech Medical," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (haitechmedical.com.au), request a quote, place an order, or otherwise interact with us in connection with the distribution of dental and medical equipment to dentists and other oral health professionals in Australia, New Zealand, and beyond.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

Information You Provide Directly

We may collect personal information that you provide directly to us when you:

• Register an account on our website
• Request a quote or place an order
• Subscribe to our newsletter
• Submit a contact or support form
• Correspond with us by email, phone, or live chat

This information may include your name, email address, mailing address, phone number, clinic or business details, and payment information. We do not knowingly collect sensitive personal data beyond what is necessary to process an inquiry or order.

Information Collected Automatically

When you browse our website, we automatically collect certain technical information, including:

• IP address, browser type and version, device information, and operating system
• Pages visited, time spent on the site, and referring or exit URLs
• Products viewed or searched for, and interaction data such as clicks and scrolling
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests, orders, and support inquiries
• Process and fulfill orders, including shipping and payment processing
• Personalize your experience and recommend relevant products
• Understand how visitors use our site and improve its content and performance
• Send updates about your order, or — with your consent — marketing communications
• Maintain the security and proper functioning of our website
• Comply with legal, tax, and regulatory obligations

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third parties who help operate our business, such as hosting providers, payment processors, delivery and logistics partners, analytics services, and email delivery services.
• Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Haitech Medical, our customers, or others.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business.
• With Your Consent: For marketing or promotional purposes, where you have given consent, and you may withdraw that consent at any time.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and keep you signed in
• Understand and analyze site traffic and usage patterns (e.g., via tools like Google Analytics)
• Measure the effectiveness of our marketing and content

You can control or disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy — including to provide our services, maintain business and tax records, and resolve disputes — unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Third-Party Links

Our website may contain links to third-party websites, including manufacturer or brand pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

8. Your Privacy Rights and Choices

Accessing and Updating Your Information

You have the right to access the personal information we hold about you and to request that we correct, update, or delete it, or restrict or object to certain processing. Depending on your location, additional rights may apply under applicable law (for example, the Australian Privacy Act 1988, the GDPR/UK GDPR for visitors in the EU/UK, or the CCPA for California residents).

Opting Out of Marketing

You can unsubscribe from our marketing emails at any time by following the instructions included in the email, or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 10.

9. Children's Privacy

Our website and services are directed at healthcare professionals and businesses, and are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.